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ITIL® Foundation & ITSM Foundation-ISO/IEC20000
Summary :

ITIL® Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL® use the complete ITIL® exam program for training personnel based on their roles. Their ITIL® skills enable them to perform and cooperate better.



Target group
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL® . After gaining the certificate, you will understand how the ITIL®  exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.

Context
ITIL® Foundation enables you to lay the basis for a complete program of ITIL® exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL® seriously. It will improve your qualifications for working with other ITIL® -certified personnel.

Prerequisites
None.

Exam content
Candidates are tested on:
1. Service management as a practice (comprehension) 
2. The ITIL service lifecycle (comprehension) 
3. Generic concepts and definitions (awareness) 
4. Key principles and models (comprehension) 
5. Selected processes (awareness) 
6. Selected functions (awareness) 
7. Selected roles (awareness) 
8. Technology and architecture (awareness) 
9. Competence and training (awareness)

For an elaborate list of exam specifications, literature and more information, see the Syllabus, downloadable in the right section of this website

Exam Details

  • Number of questions: 40
  • Pass mark: 65% (26 out of 40)
  • Open book: no
  • Electronic devices permitted: no

 

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